Refund & Returns Policy
At KeyHubOnline, we want to ensure that you are 100% happy with your purchase. Our comprehensive refund policy protects your investment and guarantees your satisfaction.
30-Day Guarantee
Full refund within 30 days of purchase for eligible reasons
Fair Process
Clear guidelines and transparent refund procedures
Quick Processing
Refunds processed immediately, up to 20 days for bank reflection
Policy Overview
1Right to Cancel
14-Day Cancellation Period
You have the right to cancel this contract within 14 days. The cancellation period will expire after 14 days from the day of the conclusion of the contract.
How to Exercise Your Right to Cancel
To exercise the right to cancel, you must inform us at KeyHubOnline of your decision to cancel this contract by a clear statement. You can contact us via:
- Email: support@keyhubonline.com
- Phone: +1 (202) 552-0420
- Mail: KeyHubOnline Ltd, 71-75 Shelton Street, WC2H 9JQ, London
- Contact Form: Available on our website
Cancellation Deadline
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
Effects of Cancellation
If you cancel this contract, we will reimburse to you all payments received from you, without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
2Non-Delivery Issues
⚠️ Common Delivery Issues
In rare cases, mailing issues from your e-mail provider or your mail server might prevent you from receiving delivery emails from us, or the mail may end up in spam or junk folders.
First Steps to Take
- Check your spam/junk folder thoroughly
- Search for emails from @keyhubonline.com
- Add our domain to your safe sender list
- Contact us for assistance or email resend
Time Limitations
- Claims must be submitted within 7 days
- Contact customer service in writing
- Provide alternative email if needed
- After 7 days, product considered received
Important Notice
Claims for non-delivery must be submitted to our customer service department in writing within 7 days from the order placing date. Otherwise, the product will be considered received and downloaded. If you do not properly contact us during this period, you agree that we may consider this as a successful download of the product with no further right of return for a 'non-receipt' reason.
3Major Defects
Product Quality Assurance
Although all products are thoroughly tested before release, unexpected errors may occur. We stand behind the quality of our products and will address any major defects promptly.
What Constitutes a Major Defect
- Software license key fails to activate properly
- Key has been previously used or is invalid
- Software download links are broken or corrupted
- Product completely fails to function as intended
- Critical compatibility issues not disclosed
Our Resolution Process
Report the Issue
Contact our support team with detailed information about the defect
48-Hour Resolution
We will work to correct the issue within 48 hours of your initial complaint
Refund or Replacement
If we cannot resolve the issue, you get a full refund or replacement product of equal value
Resolution Guarantee
If we fail to correct a major defect within 48 hours from the date of the initial complaint or any other notification provided by the customer, a full refund will be issued to the customer, or at the customer's choice, a replacement product of the same or similar value can be offered.
4Product Not as Described
Accurate Product Representation
We strive to provide accurate and detailed descriptions of all our products. If you receive a product that significantly differs from our description, you may be eligible for a refund.
Valid Claims Include
- Wrong software version or edition
- Different licensing terms than described
- Missing features clearly advertised
- Incorrect system requirements
- Language or regional differences not disclosed
Invalid Claims
- Personal preferences or expectations
- Buyer's remorse or change of mind
- Misunderstanding of product capabilities
- Compatibility issues clearly disclosed
- User error or improper installation
Reporting Process
Such issues should be reported to our technical support team within 30 days from the date of purchase. Clear evidence must be provided in writing that the purchased product is not as it is described on the website.
Important: Complaints which are based merely on the customer's false expectations are not honored. We require concrete evidence showing discrepancies between the product description and the actual product received.
5Refund Process & Timeline
30-Day Money-Back Guarantee
Our policy offers a full refund within 30 days of your date of purchase for eligible reasons. We'd love to know what went wrong and how we can improve, so please include details about the reason for your refund request.
Step 1: Contact Us
Submit refund request with order details
Step 2: Review
We review your request and verify eligibility
Step 3: Refund
Refund processed to original payment method
Processing Timeline
Immediate: Our payment processor submits the refund immediately
1-3 Business Days: Refund appears as pending in your account
Up to 20 Days: Your financial institution processes the refund to reflect in your account/card
Important Notes
- Refunds are processed using the same payment method as the original transaction
- Processing time depends on your bank or credit card company
- More details about processing times can be found at Stripe.com Customer refund processing time
- We make every attempt to process refunds as quickly as possible
6Contact Information
Professional Support Team
Our Technical Support Team is always eager to assist you and deliver highly professional support in a timely manner. Thank you for your interest in KeyHubOnline.
Customer Service
Business Hours
Emergency Support: Available 24/7 for critical issues
Still Have Questions?
Our customer service team is here to help. Contact us anytime for assistance with refunds, returns, or any other questions.
